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Dom has over 30 years of experience devising and implementing performance improvement initiatives in both consulting and industry environments. He joined Huron from Pembroke Associates, a firm he founded after serving as a Managing Director at A. T. Kearney.
Professional Experience
Dom focuses on operational cost reduction, market strategy, new product development and introduction, e-commerce strategies, vertical and horizontal procurement consortia development, and overall process improvement across a broad range of industries.
Representative examples of Dom's engagement experience include:
For a top transportation and logistics company, led a team on a variety of assignments in virtually every area of the company and every region of the world, including:
Overall assessment of the IT organization with the objective of developing a methodology to prioritize and assess the IT development process.
Developed ground strategy.
Improved delivery productivity by developing cost reduction targets and implementing across their US network with over 700 stations.
Reviewed sourcing in virtually every indirect category. Included work in the US, Europe and Asia.
Assessed the viability of entry into the Mexican domestic express market.
Investigated the development of several new freight products.
Assessed the customer service strategy and recommended consolidation of call centers and moved toward web based solutions.
Retained to completely reengineer virtually every process for one of the nation's largest propane gas companies to move them to a highly automated, cost effective operation that would provide a significant strategic advantage in their industry. Performed the following:
Overall cost reduction assessment of delivery and service operations.
Designed a new business model that was driven by centralization of over 600 customer service sites, development of new demand forecasting, ERP, mobility, billing, and routing systems.
Integrated various systems into a new operating model for the company.
Outsourced the operation of the Data Center.
Developed the design and implementation of a centralized call center.
Education & Certifications
Bachelor of Arts, Political Science, Suffolk University, Boston, MA | 