Business Information
The group's principal activities are to provide customer interaction recording, performance analysis and electronic learning management software. The software enables the companies to enhance customer relationships across multiple communications media. The group's equality software enables customer contact centers to record and evaluate complete customer interactions through multiple media such as telephone, e-mail and the Internet. The customers of the group include banking and finance, general business, insurance, outsourcing, technology, travel, hospitality and utility industries. As of 31-Dec-2003, the group licensed its software to 1,198 customers at 2,341 sites. The group operates in the United States, Australia, Brazil, Canada, Germany, Japan, Mexico and the United Kingdom. On 26-Feb-2003, the group acquired eyretel plc.
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Name |
Title
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Email
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| Dan Lautenbach | Chmn. | N/A | | Bill Robinson | Sr. VP - Global Sales | N/A | | Ed Murray | Sr. VP - Engineering | N/A | | John Bourne | Sr. VP - Global Channels, Alliances | N/A | | Kathleen Miller | Sr. VP - Global Finance, Accounting | N/A |
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Year |
Sales |
Net Income |
| 2005 | 185,371 | (3,263) | | 2004 | 141,335 | 9,446 | | 2003 | 108,037 | (20,569)
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