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William J. Mullaney, age 46, is president of MetLife's Institutional Business segment, which provides coverage to group customers in the United States, including 88 of the top one hundred FORTUNE 500® companies, and offers a broad range of benefit solutions. Today, MetLife is the number one provider of many group insurance and retirement & savings offerings, including group life, group long-term care, group auto & home and institutional annuities. He was named to this position in January 2007.
Previously, Mullaney served as the president of MetLife Auto & Home, MetLife's $3 billion personal lines property & casualty subsidiary that insures nearly 4 million autos and homes nationwide. In this role, Mullaney oversaw Auto & Home's operations, including the development and distribution of all of MetLife's property and casualty products. Under Mullaney's leadership, Auto & Home delivered record operating earnings despite some of the worst hurricanes in U.S. history. At the same time, the company distinguished itself for its quick and compassionate response to customers affected by these natural disasters.
From 2002 through 2004, Mullaney served as senior vice president for claims and customer service at Auto & Home, where he oversaw claims, business operations and services, and customer retention initiatives as well as the project management office.
From 1998 to 2002, Mullaney was responsible for MetLife's voluntary benefits business, which delivers financial products and services to employees at the workplace. In this role, he was responsible for creating and managing the sales, marketing and service platform for MetLife's voluntary products, including group life, group auto & home and group long-term care insurance, as well as products offered by MetLife's Hyatt Legal subsidiary. During the four years he oversaw the business, revenue increased by 50 percent. In 2000, he received added responsibility for MetLife's national service center, which provides financial and administrative services to middle market customers in MetLife's Institutional Business segment.
From 1996 to 1998, Mullaney served as the vice president overseeing MetLife's relationship with the company's largest institutional customer -- General Motors. Prior to this position, he headed MetLife's National Accounts customer units in Schaumburg, IL and Orange, CA, which served over 40 large customers, from 1994 to 1996. In 1992, Mullaney was put in charge of the Group National Accounts claim operations. He was promoted to vice president in 1990 and joined MetLife in 1982.
Mullaney is a member of the board of directors for Hyatt Legal Plans, the Insurance Information Institute, the Property Casualty Insurers Association of America, the Greater Providence Chamber of Commerce and the Insurance Institute for Highway Safety. He received a B.A. from the University of Pittsburgh, a M.B.A. from Pace University and a chartered life underwriter designation from The American College. | 