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Valerie began her career with LSCI in October 1997. As a manager of professional training her main focus is Reflection Training and Mystery Shop calls. Valerie trains credit union's frontline staff with high level of member contact over the phone or in person on risk-based pricing, score enhancement, decision-making, sales skills, and service standards. She also makes mystery shop calls to credit unions to test their service and sales culture (i.e. proper introduction, creating a sense of urgency, explaining the FICO score to member, etc). Prior to working with frontline staff, Valerie worked with LSI as the manager of training. Valerie graduated from Concordia University with a degree in Sociology | 