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I started at Malloy working as a bindery helper on second shift, where I learned the basics of making books. After about a year, I moved to first shift, enhanced my skills in the finishing department, learned to operate a couple of machines, and eventually became a stock handler.
In 1989, my job description changed when I moved to Book Engineering as a job planner and order writer. A few years later I began substituting for Customer Service Representatives on a part-time basis, and learned estimating.
In 1998, I became a full time CSR, enabling me to use my previous experiences to provide customer service to help make our customers' jobs easier. | 