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As a seasoned industry executive, popular speaker and highly regarded consultant, Tim Montgomery has guided thousands of contact center agents and leaders to improve individual and team performance, and exceed operational objectives. Drawing from these interactions and his extensive real-world experience, Tim founded The Service Level Group to help contact centers leverage the competitive advantages they have right at their finger tips. During his career, Tim has held a variety of leadership positions everything from Call Center Manager to Vice President of Sales and Operations. His hands-on contact center leadership experience was fine-tuned by working for three of the most celebrated service companies in the world USA, The Coca-Cola Company and The SCOOTER Store. Prior to founding The Service Level Group, Tim spent three years as a Consultant, Seminar Leader, and Technology Advisor with ICMI. Tim’s expertise in customer service and contact center operations allows him to lead a wide range of consulting engagements for companies in a variety of industries. Tim has written articles and whitepapers on a variety of management, customer service, and call center topics and has been featured in many global publications. Tim earned both his BBA in Accounting and MBA degrees from the University of Texas @ San Antonio. | 