|
As the vice president product management at Consona CRM, Tim Hines guides the product roadmap and functionality across all of Consona CRM's product lines, including KNOVA and Onyx. Directly involved with the CRM industry since 1995, Tim has a unique "grass roots" understanding of what works and what doesn't work in CRM. Hines began his career at AOL as a tech support representative. He was a user and eventually manager of Vantive, Witness, and TCS. Hines also worked in Andersen Consulting's CRM internal practice, where he focused specifically on Remedy. After leading implementation efforts with marketing automation vendors, he joined the Onyx product management team in 2002.
Hines holds a bachelor of business administration in information technology from the University of Phoenix and a masters of science in information technology from American Intercontinental University (AIU). He is currently working on a Ph.D. in Information Technology. | 