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Mr. S. Tien Wong is Chairman & Chief Executive Officer of Opus8, Inc., a Chevy Chase, Maryland-based private investment firm specializing in middle market buyouts, private equity and venture capital investment.
The firm has $100 million in committed capital to acquire North American call center, CRM (customer relationship management), and outsourced marketing services and technology companies. Opus8 is also in the process of raising a venture capital fund to invest in outsourcing companies in China with a special focus on tech and services companies in the following sectors: CRM, BPO (business process outsourcing), and outsourced marketing and information management.
In 1991, Mr. Wong co-founded and served as CEO of CyberRep, Inc. until its acquisition in 2003 by Affiliated Computer Services (NYSE: ACS). At the time of its acquisition, CyberRep was one of the largest privately held CRM outsourcing companies in the world, operating 6 customer interaction centers throughout the USA with over 2,300 employees and $80 million in revenue. In addition to garnering such prestigious awards as Customer Inter@ction Solutions magazine's MVP Quality Award and Customer Interface magazine's ACCE (Award for Call Center Excellence), CyberRep was ranked in INC. magazine's 1997, 1998, 1999 and 2000's "Inc. 500" as the 51st, 53rd, 72nd and 408th fastest growing private company in the USA, respectively. CyberRep was profitable for eleven consecutive years and was backed by Allied Capital Corporation, a $4 billion investment company (NYSE: ALD).
Mr. Wong is a recognized international expert in CRM, direct marketing, and BPO. He has presented at dozens of industry events around the world, and has written numerous articles on the CRM and BPO spaces. He has also appeared on the ABC, Fox, NBC, and CNBC television networks to provide industry commentary. Prior to co-founding CyberRep, he worked for ten years in commercial real estate finance and investments.
Mr. Wong was the recipient of the 2001 Ernst & Young Entrepreneur of the Year award for the Greater Washington region. An "Entrepreneur in Residence" at the Dingman Center for Entrepreneurship at the University of Maryland's Robert H. Smith School of Business, he is also a frequent guest lecturer on entrepreneurship, leadership and finance at the University of Maryland, Georgetown University, and the University of Virginia.
Mr. Wong serves on the Boards of Directors of the Baltimore Symphony Orchestra (baltimoresymphony.org), Technology Council of Maryland (techcouncilmd.com), HarVest Bancorp (harvestbankmd.com), Association for Corporate Growth - National Capital (acg.org), the Potomac Officer's Club (potomacofficersclub.com), and Monte Jade Science and Technology Association (mj-dc.org). He serves on the Investment Advisory Board of the Commonwealth of Virginia's Center for Innovative Technology GAP Fund (cit.org). He is former Treasurer and National Board Member of the American Teleservices Association, and is a member of the Association for Corporate Growth, DC Tech Council, Direct Marketing Association, and the Technology Council of Maryland.
Mr. Wong is Chairman of the Executive Leadership Committee for the National Foundation for Teaching Entrepreneurship's Greater Washington region. He is CEO of The Tien and Beverly Wong Foundation, which supports youth, education, and social services charities. He is a graduate of Dartmouth College where he majored in Government. | 