|
Mr. Wong was appointed directory on November 13, 2007. He is also Chairman and Chief Executive Officer of Opus8, Inc., a Chevy Chase, Md.-based private investment firm specializing in middle market buyouts, private equity and venture capital investment.
In 1991, Mr. Wong co-founded and served as CEO of CyberRep, Inc., until its acquisition in 2003 by Affiliated Computer Services (NYSE: ACS). At the time of its acquisition, CyberRep was one of the largest privately held CRM outsourcing companies in the world, operating six customer interaction centers throughout the USA with over 2,300 employees and $80 million in revenue in 2003. Today, the CyberRep/ACS business unit is one of the largest call center operations in the world, with over $850 million in revenue. In addition to garnering such prestigious awards as Customer Inter@ction Solutions magazine's MVP Quality Award and Customer Interface magazine's ACCE (Award for Call Center Excellence), CyberRep was ranked in INC. magazine's 1997, 1998, 1999 and 2000's "Inc. 500" as the 51st, 53rd, 72nd and 408th fastest growing private company in the USA, respectively. CyberRep was profitable for 11 consecutive years and was backed by Allied Capital Corporation, a $5 billion investment company (NYSE: ALD).
Wong is a recognized international expert in CRM, direct marketing, and BPO. He has presented at dozens of industry events around the world, and has written numerous articles on the CRM and BPO spaces. He has also provided industry commentary on the ABC, Fox, NBC, CNBC, Maryland Public Television, and China's CCTV networks. Prior to co-founding CyberRep, he worked for 10 years in commercial real estate finance and investments.
Wong was the recipient of the 2001 Ernst & Young Entrepreneur of the Year award for Greater Washington. An "Entrepreneur in Residence" at the Dingman Center for Entrepreneurship at the University of Maryland's Robert H. Smith School of Business, he frequently guest lectures on entrepreneurship, leadership and finance at the University of Maryland, Georgetown University, and the University of Virginia.
Wong serves on the Board of Directors of the Baltimore Symphony Orchestra and is on the boards of several other prominent organizations and advisory groups. He is CEO of The Tien and Beverly Wong Foundation, which supports youth, education, and social services charities. He is a graduate of Dartmouth College where he majored in Government. | 