TJ has been actively involved in the Flood Vendor market for over 15 years and is widely considered a select expert in this niche industry. Previously, she was the Senior Vice President of Fiserv's NFS subsidiary. Her industry experience, flood leadership and relationships with both insurance companies and FEMA officials give her a unique perspective on providing world class customer service and operational support.

Prior to founding Torrent Technologies, while Senior Vice President of Operations at Fiserv’s NFS subsidiary, TJ moved from a temporary employee working in customer service to VP of Operations in just six years. During her tenure at NFS, TJ leveraged and extended the operations of NFS allowing processed premium to grow from $2 million in 1989 to more than $1.2 billion at the time of her departure in 2005. At that time, TJ managed over 160 employees. TJ has been a licensed insurance agent since the early 1980’s. In fact, she maintains accreditation by all 50 states under the State Department of Insurance for each respective state, which allows her to provide continuing education courses and credit for agents.

The President of NFS summarized TJ’s contributions best, "Theresa N. Johnston started working for NFS on January 8, 1990 (following her temporary employment), when she had only limited experience with the flood insurance field. Initially, TJ served as an Account Executive, but she ultimately rose much higher, serving for eight years, as Senior VP for Operations. Due to her role, she was involved in every aspect of NFS’ business. As part of NFS’ marketing strategy, TJ established and maintained close professional relationships with many company clients. Many NFS clients used her as a primary point of contact on every question or concern they had. Given her years in flood insurance with NFS, she knows virtually everyone active in the business and...enjoyed a reputation of high integrity."

During her very successful career in and out of the insurance industry, TJ ran a successful contracting business and was Office Manager for a branch of State Farm. Her long history of success, industry contacts, reputation, and ability to interpret the massive volume of laws that are the backbone of the National Flood Insurance Program means TJ is a critical component of the Torrent management team and to the National Flood Insurance Program itself.