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Terry J. Birk serves as KDL’s Director-Customer Operations. Prior to joining KDL, Mr. Birk spent 30 years in various roles at Norlight Telecommunications (formerly Midwestern Relay). He started out at Norlight in 1977 working as a Television Operations Center Technician in Arden Hills, Minnesota. Since that time, he has served as lead field technician in the Minnesota district, Wisconsin District Manager, and Mgr.-Microwave & Fiber Operations. In 1996, Mr. Birk was appointed Director of Operations for the Norlight Network. In this role, he directed the Carrier Network Management Center, Norlight’s Network Planning & Provisioning Department and was responsible for all network field operations, maintenance, and inside plant construction. Prior to his current assignment, Terry also served as Director, Transport Engineering. Mr. Birk graduated from St. Paul Vocational Technical Institute in 1977 with a certificate in RF technology. He completed his studies for an Associates Degree in Business Administration in 1994 and obtained his Bachelors Degree in Management Science with a minor in TQM at Cardinal Strich University in 2000. | 