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Profile of Susan Hash
 

Susan Hash

 
Publications Dir. - Incoming Calls Management Institute
 
Susan Hash Email :
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Company Name : Incoming Calls Management Institute
 
Company Website : www.incoming.com
 
Company Address : PO Box 6177
, Annapolis, MD,
United States,
 
Susan Hash Profile :
Publications Dir. - Incoming Calls Management Institute
 
Susan Hash Biography :

Susan Hash is the Publications Director for the International Customer Management Institute (ICMI). She is responsible for ICMI Press publications, including books, research reports, special issues, Call Center Knowledge Online content and Call Center Management Review. In this role, she strives to ensure that ICMI publications provide contact center professionals with the strategies, solutions and information necessary to successfully manage their operations. Before joining ICMI, Susan was a business journalist specializing in customer service issues and management as Executive Editor of The Customer Communicator, Customer Service Newsletter, Executive Report on Customer Retention and Customer Satisfaction Technology, and author of the management books, Guide to Customer Service Teams and How to Hire the Best Service Professionals. She has received several notable journalism awards for reporting on customer service and management strategies.

 
Susan Hash Colleagues :
Name Title Email

Brad Cleveland

Pres. Please login

Ruthann Fisher

VP Global Brand Dir. Please login

Linda Harden

Dir. - Operations Please login

Jay Minnucci

VP, Consulting Please login

Debbie Harne

Educational Services Dir. Please login


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