Walker's Research Business Information
A publisher of Business Information since 1983  
  
 
Search Business Search Executive   Advanced Search
 
Sign In  |  Hints

Profile of Susan Langwell
 

Susan Langwell

 
Sr. Consultant - Incoming Calls Management Institute
 
Susan Langwell Email :
Please login
 
Company Name : Incoming Calls Management Institute
 
Company Website : www.incoming.com
 
Company Address : PO Box 6177
, Annapolis, MD,
United States,
 
Susan Langwell Profile :
Sr. Consultant - Incoming Calls Management Institute
 
Susan Langwell Biography :

As a Senior Consultant, Susan brings over 20 years call center operations experience to ICMI. Her background includes domestic and international consulting as well as many years in call center leadership roles. Serving in these roles has allowed Susan to gain a broad perspective of call center management and operations as well as hands-on practical experience. Prior to joining ICMI, she worked in a wide range of industries, organizations and environments providing strategic guidance and solutions to facilitate and achieve business results. Over the course of her career, she held a senior level position with an international management consulting firm focused on call center optimization and behavioral analytics, had her own customer care and training consulting firm and held management positions in call center operations for corporations such as T. Rowe Price Mutual Funds and Ralston Purina. Susan strengths include call center strategy development, training and facilitation, operational and organizational planning, project design and management, people performance and development, and customer relationship methodology. Susan graduated from the University of Delaware and now lives in the Midwest.

 
Susan Langwell Colleagues :
Name Title Email

Brad Cleveland

Pres. Please login

Ruthann Fisher

VP Global Brand Dir. Please login

Linda Harden

Dir. - Operations Please login

Jay Minnucci

VP, Consulting Please login

Susan Hash

Publications Dir. Please login


            Home  |  About Us  |  Product Information   |  Subscription  |  List Builder   |  Executive List   |  Email Lists   |  Contact Us  |  Site Map  |  Browse Directory   
 

© 2009, Walkers's Research - A publisher of Business Information since 1983, All Rights Reserved.