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Mr. Gursahaney founded the company in 1991 and now serves as its President. Under his guidance, MicroAutomation has become an industry leader in the provision of contact center solutions. Prior to this entrepreneurial move, Mr. Gursahaney spent more than a decade with IBM's Federal Systems Division and Application Solutions Division where he honed his program management and software development skills working on call center products, real-time control systems for an international broadcasting company, and software configuration management applications. While at IBM, he earned several IBM Quality and Outstanding Achievement Awards. In addition, his duties as program architect and design lead for the CallCoordinator and DirectTalk products resulted in five worldwide technology patents for IBM. Mr. Gursahaney received a bachelor's degree in Electrical Engineering and Computer Science from Duke University and an MBA from Carnegie-Mellon University. | 