Shelley Laine has more than fifteen years of experience in project management and training delivery. She founded and ran 3D Consulting, a successful training and documentation company specializing in the development and delivery of systems, operations, customer service, and call center training. Shelley has developed and customized policy and procedure, training, and support curriculum ranging from large institutions to the start-up company.

Prior to 3D Consulting, Laine was an officer of Performance Solutions Inc. (PSI), working as a project manager, training instructor, facilitator, and course developer for conducting job analysis, developing training materials, on-the-job training, and job aids. In addition, Laine trained and coached trainers on comprehensive curriculums. She has also designed and taught systems, customer service, and sales training for leaders in several industries including financial, call center, and health care. Clients include Cyber Medical Services, Bank One, Compass Bank, ETC Data Services, Synapse, First USA, AmSouth Bank, Community Credit Union, and Texas Capital Bank.