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Roshara J. (Rosie) Holub is president and chief executive officer of the Missouri Credit Union Association (MCUA), and has extensive experience in credit union operations and association management, legislative and regulatory relations, marketing, education and public relations. Ms. Holub has served on numerous national committees, has presented educational and planning sessions, and has instructed at colleges and universities in Alaska, Colorado, New Mexico and Wisconsin. She has extensive experience in call center management and technology applications and authored the Credit Union National Association Center for Professional Development’s Call Center Handbook for Credit Unions, published by Kendall Hunt. | 