Robert Covert serves as Vice President of Operations and in this capacity he is responsible for the areas of performance analytics and operational execution. He brings over 16 years of customer satisfaction experience to the Synergy team. His extensive background includes experience in both leading account management teams as well as managing multiple call centers in the disciplines of customer care, sales and collections. He has worked with various Fortune 1000 partners in a variety of industries including health care, financial services, telecommunications, utilities, publishing, legal, and government. Mr. Covert joined Synergy Solutions in 2003 and is responsible for overseeing the efforts of cross-functional teams at Synergy to deliver exceptional service and results for Synergy’s clients. He is also focused on Operational innovation throughout Synergy Prior to working for outsourcing-partner companies, Robert also worked for General Motors and PCS Health Systems in a variety of customer satisfaction roles. With PCS, he served as an Account Manager handling multiple clients including very large Blue Cross Blue Shield and HMO plan sponsors. Robert is a graduate of Michigan State University.