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Randy is currently a General Manager in MSN's Client Service Operations Division and responsible for managing and scaling MS's world-wide online service operations, which includes more than 300 MS personnel and 100+ vendors, to support $1.8B in 39 countries. In this role, he focuses on providing scalable and global e2e seamless client service for MSN's "enterprise" media clients. In the US, Randy also heads up the Display Media Operations teams, which support the MSN.com business. Outside of the US, he oversaw the launching of a brand new service model to support the UK, DE, and BE and launched the EMEA service center in Ireland. In addition, he oversees two global vendors who provide media operations support for 36 markets.
Prior to MSN, Randy spent several years at Atlas DMT, the technology division of aQuantive Inc. He spent the last 2 ½ years as the Director of Atlas's International Division where he focused on building out scalable operations to support multi-national agencies and advertisers around the world. During this time, he worked with resellers to launch sales and service operations in 6 countries in the EU, integrated an acquisition based in Israel, and launched a satellite office in Australia. Before this, Randy spent several years in Atlas's product group as both a product manager and group product manager for products such as Precision E-mail and Customer Targeting.
Before joining aQuantive, Randy spent time as a management consultant and VP of marketing for US Bridge. In another life, Randy was a Bombardier/Navigator in A-6 Intruders and spent several years teaching English at the US Naval Academy. Finally, Randy feels like he spent half of his life in School, receiving a BS from the Naval Academy, an MA from St. John's College, and an MBA from Harvard Business School.
Outside of work-and between commuting back and forth from Green Lake-Randy enjoys watching his two sons change with each passing day, skiing when the snow is good, reading when the snow is not good, biking in the off season, and eating great meals year round. | 