|
As President and Co-founder of COPC, Peter Bloom sets the standards for operational and financial success as one of the original authors of the COPC-2000® Standard an operation improvement standard that has raised the bar in the customer contact center and transaction processing industries. COPC's proficiency in all facets of customer contact comes from hands-on experience within a myriad of industries and applications. Peter has conducted more than 250 in-depth operational audits/reviews in 15 countries across 4 continents, which make him an authority on operational performance and benchmarks on a global basis. Peter heads COPC's Performance Improvement Practice, integrating strategic process improvements with COPC Standards, certification, training, and implementation. Peter also contributes to the next generation of management as a trainer and teacher. He has participated in the MBA and Executive MBA programs at the University at Buffalo as an Associate Professor from 1996 to 1999. In addition, he has been a Visiting Lecturer at the Singapore School of Management. | 