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Paul English is the cto/cofounder of Kayak.com. He writes mean code mostly in Powerpoint these days, although he still hacks his emacs lisp, and plays with perl/awk (yes, awk is still alive and well!) to help him analyze customer data. Paul's obsessed with customer feedback, and makes every Kayak employee talk or email with customers every day. (He hates bad customer service so much that he launched the www.gethuman.com initiative to help consumers fight back against bad systems.)
Paul is also a part-time chief technologist for the Division of Social Medicine at the Brigham and Women's Hospital in Boston, and is working with Harvard University on new initiatives for global health delivery, building online communities of HIV/TB/Malaria workers, and building patient population benchmarking tools for global health.
Before Kayak, Paul cofounded a few companies you've never heard about. One of these (Boston Light Software-- a small business ecommerce platform) was sold to Intuit, where Paul became VP technology and led efforts on product strategy and innovation process, and also led tech recruiting efforts for the company. Before Kayak, Paul was briefly an EIR at Greylock, a cofounder/director of Intermute (an anti-spyware / anti-spam company where his brother Ed was CEO, and which was sold to Trend-Micro), the founder of the World Xiangqi League (a Pan-Asian online game community), the cofounder/chairman of Mancala, Inc (a "word-of-mouth" community which failed badly), SVP Engineering and Product Management at Interleaf, and also did contract programming for the US Air Force, operations research programming for Data General, a medical device company, and a couple video game companies.
Paul is an avid Red Sox fan (although a little disillusiouned at how much money they are spending to buy their way to the top these days), a bad jazz musician, an anti-tv activist, a fan of all things fast, and an avid reader. (Paul does not like pina coladas but is a fan of rain and midnight.)
Lastly, Paul loves his team at Kayak and is blown away with them every day. But please don't tell them that, we don't want any arrogance creeping into our little company.
Paul is hungry for your input on Kayak; please send feedback. | 