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In her role as Director of Research, Paige Munro combines a passion for performance with the power of research and metrics to help clients leverage organizational productivity. Paige leads the research team on all product development, validation and organizational research initiatives for clients.
Paige’s areas of expertise include:
Personality, biodata, cognitive ability and job knowledge test development,
Employee opinion, market research and organizational research surveys
Specialized skills in statistics, psychometrics and research
With more than a decade of expertise, Paige has worked internally with a number of Fortune 500 companies and as a consultant. Before joining Batrus Hollweg, she founded Perform Consulting Network, a boutique consulting company providing test development, survey and research based consulting to a variety of industries including entertainment, financial services, hospitality and government.
Prior to forming Perform Consulting, Paige was the head of Field Selection for MetLife where she redeveloped and deployed the web based selection battery used for the field sales force as well as all back end scoring and reporting. She also developed all field sales representative interview guides and role plays, as well as conducted a variety of research on retention, recruiting practices, and training evaluation.
Before joining MetLife, Paige was a leader in the selection unit at the New York / New Jersey Port Authority. Following the 9/11 disaster, most of the 200 selection tests used by the Authority were lost. Paige was instrumental in redeveloping a large portion of these tests. She developed selection tools for top LaGuardia, Newark and John F. Kennedy airport directors, as well as participated in the development of the Policemen selection test battery. She was also involved in a variety of individual and organizational research.
Paige began her career as part of the selection unit at Verizon. She was hired by Bell Atlantic and was one of only three Industrial Psychologists instrumental in merging GTE and Bell Atlantic's field force testing requirements and instruments into a seamless process used for the newly merged Verizon. She conducted research on thousands of job titles and was instrumental in the implementation of revised testing methods for the newly merged company.
Paige holds a B.S. in Psychology from Oregon State University, a M.A. in Clinical Psychology from Pepperdine, as well as an M.S. and Ph.D. in Industrial / Organizational Psychology from the California School of Professional Psychology in San Diego.
In 2002 Paige won the Outstanding Doctoral Award for her dissertation. The topic was the development and validation of a new employee opinion instrument which strongly predicts employee retention and productivity.
She has spoken in a variety of professional settings across the country, lecturing on employee selection, test development and how to better utilize metrics to drive productivity within organizations. | 