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Moe Bawa directs the development and management of operations that integrate with Rainmaker's sales data and marketing services for the company's strategic accounts. With over 17 year's experience in creating and managing global operations for multi-site high-volume contact centers Moe has overseen the formation of process-oriented customer support and sales services that have helped set best practice standards for the industry.
Moe has served in a wide range of executive positions and in the capacity of both a customer and provider of outsourced call center services providing him unique insight into how principles-based operations methodologies can be leveraged to generate higher revenue and greater levels of customer satisfaction for Rainmaker's clients. While at RealNetworks he oversaw worldwide operations for GM Customer Support Services; and as Vice President of Global Operations at SITEL he managed accounts for Fortune 500 clients including Prudential Blue Cross & Blue Shield and Cigna. Previously at SITEL while serving as Director of Global Operations Moe created and directed a global team dedicated to Microsoft's Europe Middle East and Africa program - during which he supervised the consolidation of a multi vendor approach in each country into one organization representing 7 sites serving over 13 languages.
Leveraging structured service methodologies that treat every customer event as part of an entire sales cycle Moe ensures that Rainmaker's sales operations integrate with the company's data-driven marketing technologies as well as with the enterprise sales strategies of its clients. The result: services that drive greater revenue by ensuring every conversation is relevant to where the customer is in their business cycle. | 