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Mike Kistner is the chief operating officer and president of reservation and distribution services for Dallas-based Pegasus Solutions, a global leader in providing technology and services to hotels and travel distributors. In his position, he is responsible for the company’s daily operations, technology and shared services as well as the company’s reservation and distribution service line.
Kistner joined Pegasus from Best Western International, Inc., where he was chief information officer and senior vice president of distribution, responsible for worldwide systems development and management. Before joining Best Western, Kistner was a senior vice president at Cendant Corp., where he implemented the largest-ever hotel technology roll-out. Previously, Kistner worked for Super 8 Motels where he was executive vice president of operations, heading IT, reservations, corporate travel, guest service, convention planning, corporate and franchise insurance and facilities management. He also was vice president for management information systems and reservations at HFS Inc.
Kistner holds a bachelor of science degree in accounting and information systems from Northern State University, Aberdeen, S.D., and a master of science degree in information systems from Colorado State University. He is the past chairman and current member of the e-commerce committee of the American Hotel & Lodging Association. From 2000 to 2005, he served as chairman of the Open Travel Alliance (OTA) and has been recognized as one of the leading CIOs in the hospitality industry. | 