Michelle Peluso has a service level agreement with herself: answer any email that she receives from an employee within 24 hours and reply directly to all customer emails that land in her inbox. She is so committed to Travelocity's "customer championship," philosophy, that she led the rollout of The Travelocity Guarantee, a one-of-a-kind consumer proposition that puts these principles to the test everyday.



A distinctive entrepreneurial spirit drives Peluso - whether it's cultivating relationships with Travelocity's supplier and distribution partners, or exploring innovation opportunities with employees around the globe. Prior to her appointment as Travelocity's CEO in December 2003, Peluso served as the company's chief operating officer and senior vice president of product strategy and distribution. Under Michelle's leadership, Travelocity has seen a significant turnaround in both growth of revenue and profitability.