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Mary Murcott is a business transformation executive and consultant, leading high performance teams in attaining best in class technology, service, sales and economics. Most recently, she was SVP Technology and Worldwide Reservations for Budget Group. Ms. Murcott has been instrumental in driving performance turnarounds, startups and consolidations in call centers at many companies including American Express, DHL, Ryder TRS, and Cox Cable. Ms. Murcott recently delivered the keynote speech at the International Quality and Productivity Council’s European Consortium in Monte Carlo and the keynote speech at the 2004 Telecommunications Conference in Auckland, New Zealand. She is the author of the recently published book Driving Peak Sales Performance in Call Centers. | 