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Mary Hester is the senior vice president of sales and service delivery for Intrado. In this role she leads Intrado teams responsible for sales and delivery of Intrado products and services to telecommunications carriers and public safety agencies in North America. She also oversees strategic planning, operations and customer satisfaction and is directly responsible for the provision of 9-1-1 services to carriers serving over 350 million subscribers.
Prior to assuming her current assignment, Ms. Hester was senior vice president of Intrado’s Wireline Business. In this role she expanded and strengthened Intrado’s relationships with Incumbent Local Exchange Carriers, VoIP carriers and direct customers. Before that, she was vice president of wireless operations for Intrado.
Ms. Hester joined Intrado in 1997 as manager of Intrado’s Data Integrity Unit, where she made a significant contribution to improving 9-1-1 data quality.
She has an extensive public safety background that began with a 15-year career with the Boulder Regional Communications Center. Ms. Hester is a member of the National Emergency Number Association, and has received numerous civic awards for her dedication to public safety. | 