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Ms. Salley joined Free & Clear in late November, 2002 after 18 years of experience in working and consulting in the health care call center field. As the SVP of Client Services, she and her team are responsible for the growth, retention and satisfaction of Free & Clear's health plan, employer and government clients. Ms. Salley is an expert in health care call center operations. A combination of technical knowledge, creative problem-solving skills and high-energy helps her to motivate staff and optimize performance. Her expertise is derived from first-hand experience serving as a Vice President and principal of DOCTORS, Inc., a national health care call center service agency in Seattle. DOCTORS, Inc., provided sales and service functions for hospitals, health systems, large insurance provider groups and biomedical firms. Clients ranged from Aetna US HealthCare, University of Washington, Strong Health-University of Rochester and HealthNet. She sold the company in 1996 to American Medical Response, the largest ambulance provider in the United States. Ms. Salley has also provided call center operational consulting for call center services to a range of health care industry clients across the U.S., including Stanford University, Virginia Mason Medical Center, Novant Health and the Blue Cross-Blue Shield Federal Employee Program. Ms. Salley holds a Bachelor of Science in Communications with a minor in Business from Washington State University. | 