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Current Position:
Installation Specialist / Level III CSR
Start Date at D.H.S.:
March 2003
Previous D.H.S. Positions:
Level 1 Customer Support Representative
Years of Industry Experience:
I spent several years doing on-site installations for a large retail pharmacy software program.
Previous Industry Experience:
I have 12 years total IT experience that includes everything from supporting OEM software packages, hardware including PC/Apple-based computers, modems, printers, hubs, switches and Networking (Novell, Microsoft) support, IVR Support/Development for retail-based Pharmacy Refill system, System administration, Project Management, and IT Asset and administration.
Certification/Knowledge:
I carry a Micro Computing degree of applied Sciences from Columbus State Community College. This degree allows me to focus on multiple aspects of the IT industry. I currently have a hardware certification from Columbus State.
Why I work at D.H.S.?
D.H.S has given me the opportunity to bring my hardware and networking background to a completely new niche of the software industry. Many of our customers don’t have a lot of internal IT support or expertise. It’s nice to be able to help them with hardware recommendations and configuration issues so that everything goes smoothly. Bottom line: they just want it to work and that is my job. | 