|
Mark joins Ping Identity with over 25 years of experience in Client Services across numerous high technology markets. While VP of Customer Care at Macromedia, Mark had senior global operational management responsibility for Macromedia's Product Support, Customer Services, Training Programs and Partner Enablement. Prior to Macromedia, Mr. Viens led Allaire Corporation's Client Services organizations. Before joining Allaire, Viens spent 15 years with Intergraph Corporation, advancing to the most senior position within the company. Mr. Viens is an active member of several associations focused on improving the art and science of customer support such as the Service & Support Professional Association (SSPA) and the Association for Services Management International (AFSMI). | 