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Mark is responsible for defining, developing and delivering a world class revenue delivery platform.
He brings to Rainmaker a multi-faceted, fast-paced, leadership background with a track record of on-time delivery, gains in market share and bottom-line revenue. He has managed worldwide software and product organizations involved in a total array of business operations, including product marketing, product management, product development, quality assurance, technical documentation, project management, sales, SEs, PSO, alliances and customer support.
Mark has demonstrated an exceptional technical grasp of, and leadership in, critical product development and information technologies. A synopsis of his technical experience includes work in the following areas: networking protocols, security, network and service management, application management, SFA, contact center applications and data analytics.
Prior to joining Rainmaker, Mark was the Executive VP & General Manager, On-Demand Division, TeleTech Holdings, Inc, with full responsibilities for CRM in the SaaS market place. He was responsible for building out a newly hosted CRM division, leveraging existing investments in technologies, data infrastructure and contact center best practices while identifying new areas of opportunities of high growth. After a distinguished product development leadership career at Nortel and Amdocs, he was named President of the Amdocs Clarify/CRM Division with full P&L responsibilities in 2003. | 