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As vice president of customer service for U.S. Cellular R. Lynn Costlow is responsible for delivering the company’s award-winning customer satisfaction strategy. She oversees customer interactions in our retail telesales and care center environments. And she leads 1 880 associates at the company's five customer care centers which handle more than 1.2 million calls every month.
Costlow joined the company in 2005 as senior director of Sales Operations. In this position she was responsible for retail indirect business-to-business and alternative sales-channel operations on a national scale. Prior to joining
U.S. Cellular Costlow spent eight years in management consulting leading large cross-functional teams and specializing in program management system conversion and implementation initiatives. For three of those eight years she provided leadership and program delivery for U.S. Cellular projects.
Costlow earned a Master of Arts from the University of Tulsa and two bachelor’s degrees in psychology and sociology from Southwestern University in Texas. While Costlow now loves living in Chicago she is a native Texan and visits her beloved Lone Star State as often as possible. | 