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Luke is responsible for the strategic planning and tactical execution for our portfolio of over 140 clients. His team acts as the "quarterback" during program design and development to ensure our internal resources are delivering on time and according to the clients' needs. When the program is up and running his team provides day-to-day support and ongoing recommendations to drive program performance.
Previously, Luke headed up our Delivery Management Office where he was responsible for driving the continuous improvement of core, client-facing processes that allow our account teams to execute with confidence for our clients. Luke established standards in project management and formalized our proven, comprehensive approach to designing, launching and running a successful loyalty program.
Prior to joining Loyalty works, Luke spent seven years at Chevron Corporation in various project management and marketing roles. He was also responsible for revamping and managing Chevron's $2 million employee incentive program focused on improving convenience store operations and customer service.
Luke holds a MBA from St. Mary's College of California and received his Bachelor of Business Administration degree in Marketing from the University of Georgia. | 