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Luc Gagnon was appointed Vice-President Telecom Manufacturing Operations in May 2003 and in May 2007 he also took on the vice-presidency of the Customer Service department. He is responsible for ensuring the smooth operation of all manufacturing activities which include production purchasing product engineering quality assurance planning manufacturing engineering product configuration transportation and customs as well as material resources. In addition he must ensure that there is an ongoing and efficient relation between the manufacturing process and the end customer.
Prior to his nomination in 2003 Mr. Gagnon held the position of Production Director since 2000. Before joining EXFO he had similar roles in several other high-technology companies. He worked for Mendes from 1999 to 2000 for C-MAC from 1997 to 1999 for STERIS from 1993 to 1997 and for MITEL from 1991 to 1993.
Luc Gagnon holds a bachelor’s degree in electrical engineering and master’s degree in engineering both from the Université de Sherbrooke in Canada. | 