Lori Fentem is a Founder and serves as President of Synergy Solutions and in this role is responsible for the strategic direction of Synergy Solutions including business development, marketing and branding, technology deployment, joint-ventures, contract administration, and the development of service offerings. Ms. Fentem’s career within the teleservices channel spans over 25 years. . Prior to founding Synergy Solutions she spent eight years with top ten teleservices outsourcer -ProMark One/IDRC with her last position being Senior Vice President of Business Development. Ms. Fentem was responsible for the outbound revenue stream for all of ProMark One/IDRC's twenty four North American contact centers as well as external marketing, PR, and strategic client relationships.. Ms. Fentem’s channel experience also includes management roles in telephone based fundraising, market research, circulation sales and academic survey research. Ms. Fentem serves on the American Teleservices Association (ATA) National Board of Directors and on the ATA’s Self Regulatory Organization (SRO) Steering Committee. She founded the Arizona Chapter of the ATA in 2003 and serves as an Executive Member of the ATA Arizona Chapter Board. Lori is also a member of the Vangent Health Solutions'; informis Advisory Board. She is considered an expert in the area of call center compliance and has been featured in numerous local and national media sources including CNN, the New York Times, MSNBC, the Wall Street Journal, AP Radio Live, CNBC, and the Arizona Republic. She is a member of the Entrepreneurs Organization (EO formerly YEO) and the National Association of Female Executives (NAFE). She was named a "Who's Who in Business" each year from 2002 - 2007 by Arizona's Woman magazine, recognized for her "Hot Growth" company by bizAZ magazine, was a Finalist for the Ernst & Young Entrepreneur of the Year Award, ranked in the "Top 50" by Female Entrepreneur magazine and in the Top 100 Who’s Who in Business to Business Marketing by B2B magazine. Ms. Fentem was honored as the first ever recipient of the ATA Fulcrum Award recognizing her volunteer efforts for the teleservices channel. Ms. Fentem regularly speaks at industry conferences on topics related to call centers and she also speaks on aspects of being an entrepreneur to various student groups ranging from Middle School to Post Graduate programs. Lori is a graduate of the University of Illinois.