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Profile of Linda Harden
 

Linda Harden

 
Dir. - Operations - Incoming Calls Management Institute
 
Linda Harden Email :
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Company Name : Incoming Calls Management Institute
 
Company Website : www.incoming.com
 
Company Address : PO Box 6177
, Annapolis, MD,
United States,
 
Linda Harden Profile :
Dir. - Operations - Incoming Calls Management Institute
 
Linda Harden Biography :

Linda Harden is Director of Operations of International Customer Management Institute (ICMI), an independent think-tank that provides call center management education through their membership, training and conference programs, publications and consulting. Linda has been with ICMI since 1992. In her current role, Linda is responsible for the results and performance of the consulting, training, membership and publications divisions. She has been closely involved with the strategic planning and growth of these divisions for many years. She is passionate about the difference we can make in our organizations, as well as for our customers and in the lives of our employees by getting our call center operations right. Linda has actively worked with organizations worldwide to meet their call center training needs and objectives with customized ICMI training. She has worked with colleges in North America to introduce call center curriculum into their programs. She has worked to bring call center training to over 22 countries. She advises major industry conference producers on program content, and was an Executive Board Member of the Call Center Industry Advisory Council (CIAC). She has appeared in many of the industry publications, as well as in the Los Angeles Times, Washington Post and other mainstream media. She has spoken at various call center programs.

 
Linda Harden Colleagues :
Name Title Email

Brad Cleveland

Pres. Please login

Ruthann Fisher

VP Global Brand Dir. Please login

Jay Minnucci

VP, Consulting Please login

Susan Hash

Publications Dir. Please login

Debbie Harne

Educational Services Dir. Please login


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