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Laurie brings to LegalMatch more than eighteen years of operational, fiscal and corporate leadership experience. Most recently, Laurie headed customer service, training and quality assurance groups at Wal-Mart's online division. There she implemented several new product and service development initiatives that helped significantly enhance the customer experience. Previously, Laurie served in several senior management positions, including Director of Operations for Prenax, a subscription management company; Senior Director of Operations for Brigade Solutions, a leader in technology support and financial services; and Senior Director of Client Services for Positive Communications, a nationwide provider of wireless messaging products and services. Laurie holds a B.A. in Administration and Public Relations from the University of Kansas and an M.A. in Marketing and Corporate Communication from Webster University in Kansas City. | 