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Kevin L. Childs, EVP and President of Sales, Marketing and Support- Mr. Childs joined UCN in 2002 at the inception of the company’s on-demand, contact center application initiative to create a complete contact routing and agent management solution. He played a key role in the acquisition of the technologies at the core of UCN’s flagship product, inContact® and led the execution of UCN’s Software-as-a-Service business strategy. Mr. Childs co-authored the book, Interpreting the Voice of the Customer. Prior to UCN, he held a number of senior leadership positions with Adecco, a Swiss-based, human capital company. While at Adecco, he led a $100m operation, a staff of 120 and 4,500 associates, supporting human capital initiatives for Florida-based employers and many contact centers for leading US-based financial institutions and Fortune 1000. His clients included BofA, CitiBank, JP MorganChase, Verizon, and MetLife. He also spent eight years at the Salt Lake City-based operation of SOS Services, where again he was involved in contact center projects. Mr. Childs holds a B.S. in business management from University of Phoenix. | 