Kenneth D. Tuchman is a pioneer in modern business process outsourcing practices. He founded TeleTech in 1982 and has built the company into a leading authority on complex relationship management. TeleTech was the first firm to depart from the traditional model of the teleservices industry to focus on the more expansive concept of strategy and execution across the entire customer lifecycle.
Tuchman’s unique understanding and perspective on the importance of the customer as a strategic asset fuel TeleTech’s culture of innovation and commitment to excellence. Ultimately, this revolutionizes the industry through the development of progressive front-to-back-office products and services that truly maximize customer interactions.
Tuchman has served as chairman of the board of directors and chief executive officer for TeleTech continually since its formation. Today, TeleTech is a leading global provider of relationship lifecycle and business process services and continues as the foremost innovator in the business process outsourcing industry.