Kelly brings over 15 years of experience in process-based organization design, measurement and problem solving. Her areas of expertise include: Six Sigma and Lean for Service Organizations; Business Process Reengineering; Change Management and Facilitation; Process Management and Measurement; Baldrige-Based Business Assessment; Training Design, Development and Implementation; and Customer Listening System Design and Implementation.



Kelly has helped companies in the industries of Retail, Finance and Entertainment/Broadcasting to design and implement successful organizational change, leading to long-term and sustainable benefits. Her tailored methods work with unique company cultures, people and business needs to achieve speedy results, and ultimately to build lasting internal capacity for continuous improvement.



Kelly’s practical approach was honed in her years in management with American Express, GE and Target. Among her achievements with those companies: she led a company-wide Six Sigma initiative, achieving over $65 million in benefits across divisions as diverse as merchandising, distribution, retail operations, and information technology; she led senior management teams in translating their strategic imperatives into business measurement systems, and defined cross-functional improvement activities as well as employee performance management processes; and she established and coached project teams that achieved up to 40% improvement in performance, in a variety of organizations and functions ranging from marketing to customer service, finance, human resources, and more. Kelly also was a leader of an international Six Sigma training team, serving over 80,000 employees in 11 languages, with audiences that ranged from executives to front-line employees, and programs that integrated classroom and e-learning tools for higher efficiency and effectiveness.



Kelly holds a Bachelor’s degree from the University at Albany, New York, and a Master’s degree from the University of Minnesota