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Responsible for overseeing Client Services to ensure that the client's expectations are met in all mailing programs.
Works closely with clients on production requirements and expectations.
Works with department staff to provide training and support to all associates; encourages opportunities for career growth.
Maintains communication and interaction with Openfirst Sales, Data Processing, Scheduling and Production departments.
Monitors external and internal schedules to maintain production deadlines.
Collaborates with her counterpart at the Openfirst Milwaukee facility to share best practices in management.
The Openfirst Client Services team offers extensive experience in direct mail marketing, specializing in creative execution, print production management, automated data management, proofing and verification, graphic asset management and Web design management.
Kathy joined Openfirst in September 1997. She began her Openfirst career as an inventory clerk and has been regularly promoted, most recently to Client Services Manager in 2006. | 