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John has dual responsibility for CNA’s Information Technology and Worldwide Operations organizations. In this role John leads CNA’s efforts to integrate technology and business processing into an efficient flexible and scalable processing platform.
In conjunction with his leadership of IT and business processing strategy John has responsibility for outsourcing delivering application and infrastructure solutions and ensuring that technology investments drive CNA’s profitability.
Under John’s leadership CNA is moving forward on a companywide initiative the Operating Platform Transformation to build a more flexible efficient business infrastructure. In addition John has championed numerous improvements in billing collections and other core business processes.
Before joining CNA in 2001 John was with Ameritech/SBC where he was responsible for delivering the company’s Customer Care and Billing capabilities for approximately 30 million customers across Ameritech’s regions.
John received his bachelor's degree in management from Nova University. He also serves as chairman of the Technology Committee for Metropolitan Family Services of Chicago and is a member of the Technology Committee for The Executives' Club of Chicago.
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