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Expertise:
Jim has over 15 years of experience working in various software and professional services companies. Jim has spent a majority of his career focused on CRM application implementation services. He is responsible for the delivery of client CRM initiatives within the east region. Jim has experience across the spectrum of CRM applications including sales, service, call center, field service, marketing, and business intelligence.
Jim has managed all aspects of projects from strategy development, package selection, project definition, requirements analysis, business process design, technical design, development, implementation, and post implementation support. He has worked extensively within the high technology, financial services, manufacturing, communications, consumer goods, pharmaceutical, biotech, professional services, transportation, and retail sectors.
Experience:
Extraprise: National Practice Director, Training and Change Management; Corporate Software: Senior Technology Manager
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