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Isaac has a vast knowledge of billing systems, end-user applications, IT project management, vendor relationships and network & daily operations. His responsibilities at CSIdentity include the development and management of consumer and government product interface including billing and reporting systems, overseeing daily customer operations as well as technical relationship management of CSIdentity's government sector. Prior to joining CSIdentity, Isaac spent 5 years at Grande Communications in various roles. The first 3 years at Grande, Isaac was part of the technical support center that grew from 5 agents into well over 80 agents. During this time, the technical support center was responsible for various daily activities and support of Grande's billing systems, telephony switches, CATV and cable modem networks. Isaac held positions as the Technical Support Supervisor as well as an interim Sr. Manager of Technical Support. The latter part of his tenure at Grande, he served as Sr. Access Network Engineer. In this role, Isaac oversaw the evaluation, deployment and maintenance of all of Grande's Fiber-To-The-Home, Fiber-To-The-Curb and Hybrid Fiber-Coax networks as well as provided secondary support for their extensive SONET network. This role included relationship management with some of the industry's leading vendors, as well as team collaboration of all Grande network, back-office and operations departments. Isaac received his bachelor's degree in Computer Science from Texas State University (formerly Southwest Texas State University) in San Marcos, Texas. He is also near completion of his Master of Science in Computer Information Systems from St. Edwards University in Austin, Texas. | 