|
Heather is an exceptionally talented financial, telecom and client services veteran. Heather s primary responsibilities include, project management, client implementations, training, customer support and telecom cost management consulting. Her combination of client dedication, industry experience and amazing personality make Heather an invaluable asset to our clients as well as the Optelcon team. One of Optelcon s key value adds is our ability to organize and pull together information from a variety of different departments and systems and connect all the dots. Working with very large, complex and challenging implementations requires the ability to communicate effectively at all levels of the organizations involved. Whether speaking to a CEO, CFO, Operations team member, consultant or analyst, Heather is very adept at making sure the right people have the right information. Her tremendous dedication is truly critical in success of satisfying our clients. Prior to joining Optelcon, Heather was instrumental in the success and growth of several telecom expense management/invoice processing firms, including the largest expense management company in the U.S. with over 370 employees and over 6 billion Dollars of Carrier and Fortune 100 size companies bills under management. Prior to entering the world of telecom expense management, Ms. Morgan spent several years at MCI performing various billing, operations and client support roles. Prior to working with MCI, Ms. Morgan was an accounting technician for the U.S. Government and is a veteran of the U.S. Army. | 