|
Expertise
Gloria has 19 years of experience leading efforts to develop, write, edit, and maintain a variety of technical documents for a wide range of uses.
Individually, Gloria's areas of expertise include:
Instructional design - creating e-learning for business processes, soft skills, and software simulations.
Technical writing - designing and developing end-user documentation, such as user guides, online help, and training materials.
Documentation project management - planning, scheduling, and monitoring documentation projects.
Gloria's Professional Background:
Technical Communications
The Home Depot
Restaurant Magic Software
Verizon Data Services
Thompson Education Group
Taylor Woodrow
TSYS
Interealty
Salomon Brothers Inc.
Education:
Masters of Education, Instructional Technology, University of South Florida, Expected 2009
Masters Certificate in Instructional Design, University of South Florida
Bachelor of Science, Business Administration, Edinboro University of Pennsylvania
Society of Technical Communication
Association for Educational Communications and Technology
Adobe Certified Expert in Frame Maker 7.0.
| 