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Francis McInerney is a principal of North River Ventures, experts on telecommunications customers, competitors and markets. For the past two decades, he has studied the performance of the world's telecom giants their failures and successes and advised them on transactions worth more than $2 billion. Francis is co-author of Beating Japan: How Hundreds of American Companies Are Beating Japan and What Your Company Can Learn from Them (Dutton, 1993), The Total Quality Corporation: How 10 major companies turned environmental challenge to competitive advantage in the 1990s (Dutton, 1995) and FutureWealth (St. Martin's Press, 2000). | 