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Emily has 14 years of healthcare consulting and provider work experience focused on assisting organizations with performance improvement and operational redesign. She has managed a wide variety of engagements covering strategic planning market assessment clinical program restructuring and labor productivity benchmarking and target setting for hospitals health networks and managed care organizations.
Professional Experience
Prior to joining Huron Emily worked for Wellspring Partners now a Huron Consulting Group Practice. Previously she served as Professional Services Manager and lead consultant in the Operational Performance Improvement consulting practice at Solucient LLC. She also served as an internal consultant for MaineGeneral Health as well as a Project Manager for APM/Computer Sciences Corporation's Healthcare Group in the Strategy and Performance Improvement practices.
Representative examples of Emily's engagement experience include:
Managed comprehensive department-level initiative for a major academic medical center to set operational performance targets develop scorecards and teach department leaders how to use operational benchmarking data to optimize staffing levels and mix and drive performance improvement.
Completed integrated market/clinical/operational assessment and tactical plan for community hospital incorporating benchmarking relative to local market 100 Top Hospital analysis and operational benchmarks.
Assisted community hospital in establishing a benchmarking culture and led performance improvement projects in Imaging Lab Rehab Inpatient Care and Patient Financial Services.
Designed and conducted Performance Improvement Workshops for numerous hospitals seeking to get immediate traction on departmental opportunities.
Facilitated restructuring of community heath system's inpatient and outpatient behavioral heath programs; redesigned processes and staffing and developed business plans to improve service integration patient access and quality of care and achieve financial stability for all programs.
Led Patient Access and Revenue Cycle redesign for community hospital homecare/hospice and behavioral health services.
Developed business plans for Diabetes & Nutrition Center Neurosurgery Partnership Geriatrics Fellowship and Integrated Occupational Health Program focused on large employers.
Designed Balanced Scorecard performance measurement process for an integrated health system and provided training for rollout to department level.
Education & Certifications
Masters of Business Administration Tuck School of Business Dartmouth College Hanover New Hampshire
Bachelor of Arts Sociology Harvard College Cambridge Massachusetts
Professional Associations
Member Healthcare Financial Management Association
Member Phi Beta Kappa Society
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