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Doug Lowry brings 18 years of experience in the call center and customer service industry to HSI, demonstrating success in operations reengineering and client satisfaction. Prior to joining the HSI team, Doug operated his own consulting service on process improvement, travel & meetings management, ACD systems and call center operations. Other positions previously held by Doug include Vice President Account Management for b-there.com, an ASP provider of advanced meetings management solutions, Director of Operations for Carlson Wagonlit Travel, Vice President Operations for Voyager Technologies, Inc., and Manager Automation Services for QDAT Corporation.
Doug has built a successful career in team building, business development, client growth, and quality initiatives. Utilizing Six Sigma methodology, Doug has demonstrated measurable performance improvements while reducing costs and increasing service levels. | 