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Don is a former national president of the American Society for Training and Development and regularly conducts evaluation workshops for ASTD and other organizations in both the public and private sectors. He has consulted on management training and development to a wide range of companies including Blockbuster, Caterpillar, Coca-Cola, Eastman Kodak, GE, Honeywell, IBM, Johnson Wax, Kemper Insurance, The Mayo Foundation, and the U.S. Civil Service Commission. His books include How to Train and Develop Supervisors, How to Manage Change, How to Improve Performance Through Appraisal and Coaching, Evaluating Training Programs: The Four Levels, Another Look at Evaluating Training Programs, and Developing Supervisors and Team Leaders | 