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Dona Sandefur, Senior Vice President with PivotHealth, LLC has more than 26 years of physician group management, practice development, and consulting experience in the healthcare industry. Ms. Sandefur specializes in successful physician practice turn-around's, operational benchmarking and best practice systems. She has designed and implemented MSO delivery systems, new physician start-up programs, and practice assessments. She has provided these services to HMO's, hospitals, single specialty practices, multi-specialty groups, consulting firms, ambulatory care groups and occupational medicine organizations.
RELEVANT EXPERIENCE
Served as the Chief Operating Officer (COO) for a physician-owed multi-specialty medical group with 300+ physicians and 1400 support staff, which included responsibility for designing management infrastructure and budgets; and operations performance of multiple practice locations during a 3 year turn-around which achieved its operational targets.
Designed and implemented new physician practice start-up program for a large for-profit hospital system, which included physician education, proforma's/budgets for break-even performance in month 13. This program included the set up of an incubator practice containing the latest in "best practice" processes.
Implemented state-of-the-art systems for access, patient flow, patient communication, patient satisfaction, and measurement dashboards within an Academic Medical group of 125 physicians.
Responsible for design, formation, and on-going management of Management Services Organizations (MSO's) for two hospital systems. This included assessment of practices, design of services to be delivered, transitioning of practices into the MSO, and on-going management of the MSO.
Designed and implemented operations systems for PhyCor Inc. to increase practice profitability through revenue enhancement, expense control, and service improvements to six 100+ physician multi-specialty groups.
As President of a consulting company (Med One) delivering services to hospitals, medical practices, and healthcare organizations; performed evaluations and valuations of 40+ medical practices, directed and facilitated the integration of a two-hospital ambulatory care joint venture providing primary care, urgent care, and occupational medicine, performed new physician start-ups, and provided expertise in practice turn-around projects.
EDUCATION & AFFILIATIONS
B.S. Health Sciences, Southern Adventist University
Member, Medical Group Management Association (MGMA) | 